Our hotel assessment standard
The things that make a good hotel stay.
Our assessors focus on six parts of the guest experience. Each category has minimum standards, so a serious failure in one area cannot simply be cancelled out by excellence elsewhere.
Welcome
Arrival, first impression, reception and the way the guest is received.
Service
Helpful, professional and attentive service throughout the stay.
Facilities
The facilities promised by the hotel, their condition, cleanliness and availability.
Bed
Cleanliness, comfort, linen and the immediate sleeping environment.
Sleep & Stay
Comfort, noise, temperature, room condition and the overall overnight experience.
Breakfast
Quality, presentation, choice, service and the finish to the stay.
The same standard applies whether a hotel applied or was selected by us.